About Us
Bande Apart Wine is committed to ensuring that any personal information collected is treated with respect and managed responsibly at all times.
The purpose of the Bande Apart Privacy Policy is to outline what personal information we collect during the course of running our business, what we do with the personal information received and what measures we take to keep this information secure.
Personal information which we may collect and hold include your:
Name
Address
Phone Number
E-mail address
Credit card details
Transaction details about purchases you make
We may collect your personal information in various ways, including:
– directly from you when you purchase wine via our website;
– directly from you when you sign up to our mailing list via our website;
– from third parties, including those described in the “Disclosure of Information Collected” section below;
– from our own records regarding your previous purchases;
– when you visit our website (for more information on what information is collected, see “Cookies” and “Information Security” below); and
– from information in the public domain.
Any personal information provided to Bande Apart Wine will be treated in accordance with the requirements of the Privacy Act. For more information regarding the Privacy Act, please refer to the Office of the Australian Information Commissioner’s website: www.oaic.gov.au.
Any personal information Bande Apart Wine collects through the course of normal business dealings will be used primarily for the purposes for which it was collected. Bande Apart Wine does not sell, trade or share personal information to third parties. We may use your personal information:
– to verify your identity;
– to provide you with our goods or services;
– to charge or bill your for those goods or services (including debt collection);
– to send you information about our promotions and products; and
– to obtain feedback on how to improve our products, services or customer service.
Bande Apart Wine does not send unsolicited e-mails.
In some instances, it is necessary to disclose some of your personal information to third parties or contractors, such as providers of:
– delivery services;
– information technology services;
– data storage or processing services;
– billing and debt-recovery services;
– customer enquiries services;
– mailing service services; and
– market research or website usage analysis services.
However, Bande Apart Wine will take reasonable steps to ensure our suppliers and contractors only use the information provided to them for relevant purposes, for example by requiring them to sign contracts containing appropriate privacy or confidentiality obligations.
If you are making a general enquiry regarding our products through our website, you will not be required to identify yourself. However, if you order goods or services through our online services or website, you will be required to identify yourself so that we can provide the goods and services to the correct person at the correct address.
Customers who do not wish to have their personal information used for marketing by Bande Apart Wine should request not to receive direct marketing communications at the time of purchase, in correspondence, or any other point of contact with a representative of our company. Customers may also contact us at any time to ask us not to use their personal information for marketing purposes, using our contact details at the end of this Privacy Policy.
Bande Apart Wine takes reasonable steps to keep your personal information accurate, complete and up-to-date. However, our ability to do this depends to a large extent on you informing us of any changes or updates to your details.
You may request access to or correction of your personal information held by Bande Apart Wine at any time by contacting us at our contact details at the end of this Privacy Policy.
Bande Apart Wine will provide you with access to your personal information and/or allow you to correct that information so that it is accurate, complete or up to date, except in limited circumstances specified under the Privacy Act. If we deny you access or refuse to correct your personal information, we will inform you of the reasons why.
The Bande Apart Wine website uses “system cookies”. A “system cookie” is a small amount of information stored on the user’s computer by our web site server. The “system cookie” identifies the user’s browser. It does not identify the user personally and no personal information is stored within Bane Apart Wine’s “system cookies”. “System cookies” can be disabled by the user going to the preferences or options menus in their browser.
Bande Apart takes reasonable security measures to minimize the risk of misuse, interference and loss, and unauthorised third party access, modification or disclosure of personal information.
The company’s trading web sites (www.bandeapart.com.au) conform to the standard of SSL (Secure Sockets Layer) technology, with credit card details and other information scrambled (encrypted) to minimise possible misuse by third parties.
Bande Apart Wine does not store or keep complete credit card numbers from on-line transactions. The first and last three numbers of your credit card number are kept for order verification purposes only.
While every endeavour is made to ensure every shopping experience with us is a good one, in the event a credit card is used without the holder’s authorisation, the card holder must notify their credit card provider in accordance with their reporting rules and procedures.
The internal network also has levels of security to ensure information of a sensitive nature is only accessible by authorised staff members. All hard copies of information of a sensitive nature are stored securely and are not accessible by unauthorised persons. Bande Apart Wine will take reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for any purpose for which the information may be used or disclosed.
If you are not satisfied with the way we have handled your personal information we encourage you to contact our Privacy Officer with details of your complaint by using our contact details below. You are also entitled to lodge a complaint with the Federal Office of the Australian Information Commissioner. More information can be obtained from the Commissioner’s website at www.oaic.gov.au.
If you have any comments, suggestions or questions in relation to privacy, please contact us:
– by post at: 158 Mansons Road, Lucindale, SA 5272
– by telephone on 0439 376 556
– by email to hello@bandeapart.com.au.